Reference

Terms and Conditions That Govern Your bet12 Account

These terms set out the rules under which your bet12 account operates — covering everything from how you open an account to how withdrawals are processed via UPI…

Applies to all account typesUPI, Paytm, PhonePe coveredIndia-specific eligibility rulesGoverned by applicable local lawUpdated terms notified by email

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What These Terms Cover and Where They Apply

bet12 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every person who registers an account on bet12.run and accesses the platform from a region where local law permits such activity. Eligibility depends entirely on the laws of your jurisdiction — we do not extend access where local regulations prohibit it. Your

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use of payment channels such as UPI, Paytm, and PhonePe is subject to both these terms and the rules of the respective payment provider. We reserve the right to suspend or close accounts found to be in violation of these terms, including accounts that provide false
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registration details or attempt to circumvent regional access controls. Any changes to these terms will be communicated via the email address registered to your account, and continued use of the platform after notification constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat If any clause in these terms is unclear, open the live chat window on bet12.run and our support team will walk you through the relevant section. Available around the clock, seven days a week.

Email Support For formal written queries about your account terms, rights, or a specific policy clause, write to our support address listed on the Contact page. We respond within one business day.

Account Dashboard Your current accepted terms version is visible in the Account Dashboard under Settings. If a new version has been issued, you will see a prompt to review and acknowledge the updated document.

HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Rights Under These Terms

We take account security and data handling seriously. Below are the six pillars that govern how we manage your information and account access on bet12.

Account Data Retention

We retain your account data for as long as your account remains active and for a statutory period thereafter, in line with applicable Indian regulatory requirements. You may request a summary of what we hold at any time.

Cookie Policy Under These Terms

Our platform uses cookies to maintain your session, remember your language preference, and analyse usage patterns. You can adjust cookie permissions in your browser settings without affecting core account functions.

Account Security Practices

All account passwords are stored using industry-standard hashing. We recommend you use a unique password and enable two-step verification if available. Sharing your login credentials with a third party violates these terms.

Requesting Account Changes

To update your registered name, phone number, or linked UPI or Paytm details, raise a request via live chat or email. We verify identity before applying any changes to protect your account from unauthorised alterations.

Data Access and Correction Rights

Under applicable data protection law, you have the right to access the personal data we hold about you and to request corrections if any detail is inaccurate. Submit your request in writing to our support email.

Who to Contact for Policy Matters

For escalated policy or data concerns that live chat cannot resolve, address correspondence to our compliance team via the email on the Contact page. We acknowledge all formal queries within 48 hours.

Common Questions About Your bet12 Terms

Below are the questions we receive most often about account terms, user rights, payment rules, and how to raise a formal concern with us.

Yes. These terms apply regardless of the device you use to access the platform. Whether you are on a smartphone using PhonePe or on a desktop with UPI, the same rules govern your account as long as access is permitted under local law.

We can update these terms and will notify you by email before changes take effect. Continuing to use your account after receiving that notice means you accept the revised terms. You may close your account if you do not wish to accept any change.

On account closure, we retain your data for the minimum period required under applicable Indian law, then delete or anonymise it. You can request confirmation of deletion once the statutory retention window has passed.

Account eligibility depends on local law in your region. Access is available only where local law permits. We do not knowingly accept registrations from regions where this type of platform is prohibited.

Deposits and withdrawals via UPI, Paytm, and PhonePe are governed both by our terms and by the individual payment provider's own policies. Disputes relating to a specific payment rail should be raised with us first, and we will investigate and respond within two business days.

Write to our support email referencing your account ID and the reason you believe the suspension was applied in error. Our compliance team reviews all appeals and responds with a decision and explanation within five business days.

Submit a written data access request to the support email listed on our Contact page. Include your registered email address and account ID. We will compile and send the relevant data within the timeframe required by applicable law.

Terms and Conditions That Govern Your bet12 Account

How to Reach Us About These Terms

Security, Data, and Your Rights Under These Terms

Account Data Retention

Cookie Policy Under These Terms

Account Security Practices

Requesting Account Changes

Data Access and Correction Rights

Who to Contact for Policy Matters

Common Questions About Your bet12 Terms

01 Do these terms apply if I access bet12 from a mobile device in India?

02 Can bet12 change these terms without my consent?

03 What happens to my account data if I close my account?

04 Are there restrictions on who can open an account under these terms?

05 How do payment terms for UPI, Paytm, and PhonePe work within these terms?

06 What can I do if I believe my account was suspended incorrectly?

07 How do I request a copy of the personal data bet12 holds about me?

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