Can I request a copy of all the data bet12 holds on me?

Yes. Submit a subject access request via the Privacy Request Form in your account settings or email privacy@bet12.run. We will compile and send you a structured copy of your data within 30 days of verifying your identity.

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How bet12 Handles Your Personal Data

Q: How do I ask bet12 to delete my personal data?

Send a deletion request to privacy@bet12.run from your registered email address. We will delete data that is not required by law to be retained. Records tied to Paytm or UPI transactions may be kept for the legally mandated period before deletion.

Q: What should I do if I think my bet12 account data has been accessed without my permission?

Contact us immediately through live chat or at privacy@bet12.run. Our security team will review access logs for your account, help you reset your credentials and, if a breach is confirmed, notify you in line with applicable data-protection law.

This Privacy Policy tells you exactly what data we collect when you open and use your bet12 account, why we collect it, how long we keep it, and…

Data collected at registrationCookie and device trackingYour right to access or deleteHow we protect account dataContact us to raise a request

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What This Policy Covers and Where It Applies

bet12 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data we process in connection with your bet12 account, including data submitted during registration, data generated when you deposit via UPI, Paytm or PhonePe, and data collected automatically through our website and mobile interface. Access to our platform depends on

1
local law and is available where local law permits. We act as the data controller for all information held under this policy. We do not sell your personal data to third parties, and we share it only with service providers who help us operate payment processing,
2
identity verification, fraud prevention and customer support. Any third-party processor is bound by a data-processing agreement that restricts how they may use your information. We review this policy periodically; when we make material changes we will notify you through your registered account email before the changes
3
take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA QUERIES AND CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our privacy team is the right starting point.

Live Chat Start a chat session directly inside your bet12 account dashboard. Our support agents can verify your identity on the spot and route your query to the privacy team without delay.

Email Us Send your data request or privacy concern to our dedicated privacy inbox at [email protected]. Include your registered email address so we can locate your account and respond within the 30-day window.

Privacy Request Form Use the structured form inside your account settings under Privacy and Data. The form prompts you to specify the type of request — access, correction or deletion — so we can process it faster.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at bet12

We apply layered security controls to every account on bet12 — from the moment you enter your details at registration through every deposit, withdrawal and login session that follows.

Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over TLS 1.2 or higher. Account credentials and payment records are encrypted at rest using AES-256 so they cannot be read even if storage media were ever compromised.

Cookie Policy

We use strictly necessary cookies to keep your session active, functional cookies to remember your preferences, and analytics cookies to understand how pages perform. You can review and adjust cookie settings from the consent banner or your account preferences page at any time.

Account Access Controls

Two-factor authentication is available on every bet12 account and we strongly encourage you to enable it. Failed login attempts trigger a temporary account lock and an alert email to your registered address so you know immediately if someone else tries to access your account.

Data Retention Schedule

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. UPI, Paytm and PhonePe transaction records are retained for the period prescribed by financial regulations, after which they are securely deleted.

Who to Contact and How to Request Changes

Our privacy team handles all subject access requests, correction requests and deletion requests. Write to [email protected] with your account email and the nature of your request. We confirm receipt within 48 hours and complete the request within 30 calendar days.

Third-Party Data Sharing

We share data only with processors who are essential to running your account — payment gateways for UPI and PhonePe transactions, KYC verification providers, and fraud-detection services. None of these partners may use your data for their own marketing or any purpose outside the processing agreement.

Common Questions About Your Data on bet12

The questions below cover the data rights we hear about most from account holders. If your question is not here, use the privacy request form inside your account settings or email [email protected] and our team will get back to you within two working days.

We collect the name, email address, phone number, date of birth and country you provide at registration. We also record your login history, device identifiers and the details of every deposit and withdrawal you make, including the UPI or PhonePe reference numbers.

Yes. Submit a subject access request via the Privacy Request Form in your account settings or email [email protected]. We will compile and send you a structured copy of your data within 30 days of verifying your identity.

Send a deletion request to [email protected] from your registered email address. We will delete data that is not required by law to be retained. Records tied to Paytm or UPI transactions may be kept for the legally mandated period before deletion.

We share data only with processors essential to your account — payment gateways, identity verification services and fraud-prevention tools. Each processor signs a data-processing agreement. We do not sell your data or share it for third-party advertising purposes.

We use session cookies for login continuity, preference cookies to store your language and display settings, and analytics cookies to measure page performance. You can decline non-essential cookies from the consent banner; this will not affect core account functions.

We retain account records for the period required by applicable financial and anti-fraud regulations after account closure. Once that period ends, we securely delete your personal data and anonymise any transaction logs we are required to retain in aggregate form.

Contact us immediately through live chat or at [email protected]. Our security team will review access logs for your account, help you reset your credentials and, if a breach is confirmed, notify you in line with applicable data-protection law.

How bet12 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security at bet12

Encryption in Transit and at Rest

Cookie Policy

Account Access Controls

Data Retention Schedule

Who to Contact and How to Request Changes

Third-Party Data Sharing

Common Questions About Your Data on bet12

01 What personal data does bet12 collect when I open an account?

02 Can I request a copy of all the data bet12 holds on me?

03 How do I ask bet12 to delete my personal data?

04 Does bet12 share my data with anyone outside the company?

05 What cookies does bet12 use and can I opt out?

06 How long does bet12 keep my account data after I close my account?

07 What should I do if I think my bet12 account data has been accessed without my permission?

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